{"id":1342,"date":"2024-03-15T05:50:36","date_gmt":"2024-03-15T05:50:36","guid":{"rendered":"https:\/\/spitfiretackle.com.au\/?page_id=1342"},"modified":"2024-03-15T05:55:55","modified_gmt":"2024-03-15T05:55:55","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/spitfiretackle.com.au\/terms-and-conditions","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><strong>Terms and Conditions, Policies <\/strong><\/span><\/span><\/p>\n<p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><strong>Sales: <\/strong><strong>Spitfire Tackle sells to residents in Australia only. Spitfire Tackle does not sell or ship to any person or address external to Australia. If you unsure email <\/strong><span style=\"color: #0563c1;\"><u><a href=\"mailto:info@spitfiretackle.com\">info@spitfiretackle.com<\/a><\/u><\/span> <\/span><\/span><\/p>\n<p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><strong>Shipping<\/strong>: <\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">All shipments are processed and dispatched via Australia Post and subsidiaries and\/or third party providers. <\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Shipping fees and delivery times may vary depending on the destination and the shipping option selected during checkout. <\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Customers will receive a tracking number upon shipment to track the status of their delivery. <\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Shipments are subject to Australia Post&#8217;s terms and conditions of service and delivery. <\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Products will only be shipped once full payment has been received\/cleared<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">We do not ship to address external to Australia<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><strong>Payment<\/strong>: <\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Payment for orders placed through our website must be made in Australian Dollars (AUD) unless otherwise specified. <\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">We accept payment via major credit\/debit cards and other payment methods as indicated during the checkout process. <\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">All payments are securely processed through our payment gateway. No item\/order will be shipped without full payment being received and processed.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><strong>Refunds and Returns<\/strong>: We stand behind the quality of our products. If you are not satisfied with your purchase \u2013 <\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">please contact us within 30 days of receiving your order to arrange for a refund or exchange. <\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Returned products must be in their original condition and packaging. Refunds will be issued in accordance with our refund policy. <\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">The cost and arrangement of returning an item(s) is at the expenses and organisation of the person(s) retuning the item.<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">We do not refund for change of mind.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><strong>Warranty<\/strong>: <\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Products purchased through our website are covered under a 30-day manufacturer&#8217;s warranty. <\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Any warranty claims must be made directly with the Spitfire Tackle according to their terms and conditions. <\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">We are not responsible for any defects or issues arising from the use of the product. <\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">All warranty returns must be accompanied by full customer details, copy of invoice\/receipt<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">The cost and arrangement of returning an item(s) is at the expense and organisation of the person(s) retuning the item.<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">We do not refund for change of mind.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><strong>Privacy Policy<\/strong>: <\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">We respect your privacy and are committed to protecting your personal information. <\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Our privacy policy outlines how we collect, use, and safeguard your information.<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">By using our website and services, you agree to our privacy policy.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><strong>Intellectual Property<\/strong>: <\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">All content and materials on our website, including but not limited to text, graphics, logos, images, and software, are the property of Spitfire Tackle Pty Ltd and are protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without prior written consent.<\/span><\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><b>Returns Policy<\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Spitfire Tackle want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns process. Please read the following guidelines to ensure a smooth returns experience:<\/span><\/span><\/p>\n<ol>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><b>Eligibility<\/b><\/span><\/span><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also be returned within 14 days of the delivery date.<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><b>Initiating a Return<\/b><\/span><\/span><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">: To initiate a return, please contact Spitfire Tackle on <\/span><\/span><span style=\"color: #0563c1;\"><u><a href=\"mailto:info@spitfiretackle.com\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">info@spitfiretackle.com<\/span><\/span><\/a><\/u><\/span><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"> to obtain a return authorization (RA) number. Returns made without an RA number may not be accepted.<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><b>Return Shipping<\/b><\/span><\/span><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a traceable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><b>Refund Process<\/b><\/span><\/span><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><b>Exchanges<\/b><\/span><\/span><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">: If you need to exchange an item for a different size, colour, or style, please contact our customer service team to arrange for an exchange. Exchanges are subject to availability, costs might be incurred.<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><b>Non-Returnable Items<\/b><\/span><\/span><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">: We also do not accept returns on sale or clearance items unless they are defective.<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><b>Damaged or Defective Items<\/b><\/span><\/span><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">: If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will work with you to resolve the issue as quickly as possible.<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><b>Change of Mind<\/b><\/span><\/span><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">: We understand that purchasing decisions can sometimes change, and we respect our customers&#8217; right to change their minds. However, as a small business, we are unable to accept returns for products simply due to a change of mind. Please carefully consider your purchase before completing your order.<\/span><\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><b>Warranty Policy<\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">At Spitfire Tackle we stand behind the quality of our products and offer a warranty to cover manufacturing defects. However, please note that our warranty excludes coverage for damage resulting from misuse or irregular use of the product. To clarify:<\/span><\/span><\/p>\n<ol>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><b>Misuse<\/b><\/span><\/span><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">: Misuse refers to any use of the product that goes against its intended purpose or recommended guidelines. This includes, but is not limited to, using the product in ways that exceed its stated capabilities, subjecting it to excessive force or pressure, or using it for activities it was not designed for. Examples of misuse may include:<\/span><\/span>\n<ul>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Using a fishing rod to pry open a stubborn door.<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Submerging an electronic device in water despite it not being waterproof.<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Using a knife for purposes other than cutting (e.g., as a screwdriver or pry bar).<\/span><\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><b>Irregular Use<\/b><\/span><\/span><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">: Irregular use refers to any use of the product that deviates from standard or reasonable usage patterns. This may include using the product in extreme environmental conditions beyond its specified tolerance levels, or failing to properly maintain or care for the product according to the provided instructions. Examples of irregular use may include:<\/span><\/span>\n<ul>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Exposing a camping tent to extreme weather conditions (e.g., hurricanes, blizzards) for extended periods.<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Neglecting to clean and lubricate a firearm after each use, leading to premature wear and corrosion.<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Allowing electronic devices to overheat due to prolonged exposure to direct sunlight.<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Using pliers to remove hooks from fish or snags<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Not using the lure in the environment in which it was intended<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Catching\/targeting bigger fish than product was intended for (congratulations if you do by the way)<\/span><\/span><\/li>\n<li><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Soft Plastic or Hard bodied lures \u2013 yes fish do bite through them or can damage them simply by their fight or size. We wish all the fishing success, it does come with reasonable expectations.<\/span><\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Please note that instances of misuse or irregular use will void the warranty coverage for the product in question. Our warranty is to cover defects in materials and workmanship under normal and reasonable usage conditions. If you have any questions or concerns about our warranty policy or need clarification on what constitutes misuse or irregular use, please contact our customer service team for assistance.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><a name=\"_GoBack\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;Spitfire Tackle: Your Partner in Fishing Adventures&#8221;<\/p>\n<p>At Spitfire Tackle, we&#8217;re dedicated to providing top-quality fishing lures that exceed expectations. With rigorous testing and fine-tuning, our lures are optimized for performance, so you can fish with confidence. But we&#8217;re more than just gear \u2013 we&#8217;re companions on your fishing journey, ensuring your time on the water is enjoyable and memorable. Join us today and experience the Spitfire difference! \ud83c\udfa3\ud83c\udf0a<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/spitfiretackle.com.au\/wp-json\/wp\/v2\/pages\/1342"}],"collection":[{"href":"https:\/\/spitfiretackle.com.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/spitfiretackle.com.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/spitfiretackle.com.au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/spitfiretackle.com.au\/wp-json\/wp\/v2\/comments?post=1342"}],"version-history":[{"count":1,"href":"https:\/\/spitfiretackle.com.au\/wp-json\/wp\/v2\/pages\/1342\/revisions"}],"predecessor-version":[{"id":1343,"href":"https:\/\/spitfiretackle.com.au\/wp-json\/wp\/v2\/pages\/1342\/revisions\/1343"}],"wp:attachment":[{"href":"https:\/\/spitfiretackle.com.au\/wp-json\/wp\/v2\/media?parent=1342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}